You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". You’ll also receive a date by which you should ship the item back. Find more information about return shipping. If you’re asked to purchase a return shipping label, and you purchase the label on eBay, we'll deduct the cost of the label from your refund. Who covers the shipping costs depends on why you're returning it.
When your return request is accepted, you’ll receive a return shipping label from either the seller or eBay, or you’ll be asked to purchase one directly from a carrier.
You can keep an eye on the progress of your return request by selecting Check your return status below, or in your Purchase history - opens in new window or tab.Ĭheck your return status Send the item back Offer you a partial refund and let you keep the item – This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill – say if you ordered the wrong thing by accident.ĭecline your return request – Sellers can only decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Learn more about our Condition of returns policy. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Check the seller's return policy in the listing to see who is responsible for return shipping costs.
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When the seller replies, we'll send you an email with details of the next steps.Īccept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Send you a message – The seller may ask you for some more details about your return request. Offer you a replacement or an exchange – Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Offer you a partial refund and let you keep the item – This can be a good compromise when you're not completely satisfied with your purchase – for example, if it arrived with a minor scratch – but you're happy to keep it. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. The seller will also pay for return shipping. See the instructions below to find out how:Īccept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. You can also start a return in your Purchase history. Once you've started a return, you can check on the status of your request at any time. To start a return, select the item you want to send back from your recent purchases above, or use the button below. If your problem isn't solved at the end of those 3 days, you can ask us to step in and help. Once you start a return, the seller has 3 business days to resolve your issue.
You can check the listing by selecting the item in your Purchase history - opens in new window or tab. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. You can return it even if the seller's returns policy says they don't accept returns. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. Have you already opened a return request? Take a look at this article to check the status of your return
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